FAQS

The minimum rental period is one day (24 hours).

Opening hours are Monday to Sunday from 9:00am to 07:00pm, bank holidays inclusive . On Monday to Sunday at any airport flight schedule.

In order to rent a vehicle is mandatory driving license, identity card or passport and a valid credit card with holders name (renting holder).

When making a reservation, you can place the exact time you want to pick up and return the vehicle; if the time is out of our opening hours it’s automatically activated a charge “out of hours” which will be included in the final price of the reservation.

Yes, it can be done on a Sunday or Holiday.

Quotes for long-term rentals are always given by request, send us an email to This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. with information about the time you want to hire, the type of car you need, local delivery / recovery as well as a valid email contact/phone number .

Please note that rental extension must be done maximum 24 hours before rent ends and it’s always subject to confirmation by Espaço Milénio rent a car.

In case of early return of the vehicle, Espaço Milénio does not make any refund.

Deliveries of the vehicle at the airport are quick and personalized an employee of Espaço Milénio will be at arrivals point with client name, or will be contacted via telephone after airplane has landed; just go meet this person at arrivals and identify yourself. You will be immediately forwarded to the vehicle

The return of the vehicle will be made at the airport, at departures, there will be a Espaço Milénio employee waiting at pre-arranged time.

Anyone can book through our website for someone else and pay the amount with a valid credit card. However, those who hold the renting (drive the car) will have to submit the necessary documentation to proceed with renting. (See question 4).

No, the driver does not have to be the holder of the credit card, but the holder of the credit card must be present vehicle for signature confirmation. If you cannot be present See - Question 14.

The holder of the credit card does not have to be present at time of renting paperwork, but a statement giving Espaço Milénio authorization to charge the credit card and a copy of identification for signature confirmation is mandatory, otherwise renting is refused.

Yes all our prices include VAT according to the legislation.

For reservations made online reservation must be made at least 72 hours in advance.

Payment of an online reservation is made in full upon confirmation.

Fuel is not included in the rental. The customer is obliged to return the vehicle with the fuel level equal to what it was at the time renting started, being charged if the fuel level is lower when returning the vehicle (value of missing fuel). If client delivers the vehicle with fuel level above to what was agreed at rental starting time, Espaço Milénio is not responsible for any refunding regarding extra fuel paid by client.

Yes you can, you should enquire Espaço Milénio by e-mail (or This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.) for the price of service delivery or collection in a different location from the default by the Millennium Area.

Yes, you can return the station to be different lifting station, just choose the places available when booking, the related costs will be automatically reflected in the final price.

Yes, you can use our services with a foreign driving license and circulate in Madeira Island. Ensure that you have an international driving license (translation) if the local office is unable to read your driving license (for example, if it is written in a language difficult to understand).

Booking online payment must be made with a valid credit card: Visa, American Express, Master Card, Discover, Diners or bank transfer.

Payments can be made with cash, ATM or credit card: Visa, American Express, Master Card, Discover, Diners.

We do not accept personal or traveler checks as payment.

We do not accept personal or traveler checks for franchises, franchise should always be made with a valid credit card: Visa, American Express, Master Card, Discover, Diners or cash.

Yes, you can always make a reservation through our reservation center or at Espaço Milénio bureau. Contact - (+351291280941)

If you prefer booking by email, we can accept, please send us an email with all the data requested on the online booking form to (This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.). Please allow us maximum 1 hour (during opening hours) and 24 hours (closing hours) to reply by email.

To complete the process of an online booking request the customer will immediately receive an email which confirms the submission. All bookings will be confirmed within a maximum of 72 hours, confirmation of reservations will be made by email or phone; if there is no availability of the requested vehicle Espaço Milénio may suggest to the customer changing renting period. The reservation is confirmed only upon submission by customer and final confirmation by Espaço Milénio.

Yes you can access the client area using email and password provided by Espaço Milénio. In the customer area you can check all your reservations made through our website.

You can always change the reservation data, the changes will have to be always validated by the Espaço Milénio and may suffer some additional costs. You can contact the Espaço Milénio by phone – Reservations Department (+351291280941) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.). Cancellation / Booking Changes Once the booking is confirmed, the following reservation cancellation charges shall apply: - Cancellations of bookings within 30 days before the start of the rental will be charged € 50; - Cancellations of reservations 15 days before the start of the rental will be charged 50% of the total price of the reservation; - Cancellations of reservations from 3 days before to rental day and no shows will be charged 100 ‰ of the total value of booking; - Pre-booking values will not be refunded in case of cancellations.

The franchise is the maximum amount of driver liability for damages or other caused the vehicle by this or that there is not a third party duly identified.

No. Espaço Milénio only allows the reduction of the franchise. The reduction in the value of various franchise depending on the car group and also varies daily amount payable for this service. For more information you can contact the Espaço Milénio (+351291280941) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.).

Yes. The reduction in the value of the franchise varies by car group and also varies daily amount payable for this service. For more information you can contact Espaço Milénio by phone (+351291280941) or by email (This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it.).

You should contact the Espaço Milénio immediately and carry the instructions that are given. Espaço Milénio contacts will always be present in the vehicle key ring or contract hire. For your security always contact the police.

You should contact the Millennium space immediately and carry the instructions that are given. Contacts Millennium Space will always be present in the vehicle key ring or contract hire.

You should contact the Millennium space immediately and carry the instructions that are given. Contacts Millennium Space will always be present in the vehicle key ring or contract hire. Failing always contact the police.

You should contact the Millennium space immediately and carry the instructions that are given. Contacts Millennium Space will always be present in the vehicle key ring or contract hire. Failing always contact the police.

All vehicles Millennium Area may have a GPS device to use this equipment will have an additional daily charge. Simply select GPS in Extras when making your reservation.

To carry a child in a vehicle is required to have a chair baby according to age or height and weight of the child, the Millennium Space, can equip the vehicle with the proper baby chair for the child, just choose the extra booking baby chair, and then inform the Millennium space on the age and weight of the child.

Yes, the car can be driven by an additional conductor. When making the booking must choose the extras, additional driver.

All drivers who will drive the vehicle should be included in the lease contract, in particular for reasons relating to the liability insurance and other disclaimer. Each rental agreement can only be in addition to the customer, 4 additional drivers. This hypothesis will have an associated cost. The additional driver must provide your driving license and identification when collecting the vehicle.

please e-mail (or This email address is being protected from spambots. You need JavaScript enabled to view it. This email address is being protected from spambots. You need JavaScript enabled to view it.). We will answer you as soon as possible.